Dissertation Abstract

A Case Study of Community Radiology Imaging

In the fall of 1993 managed care had a major impact on Community Radiology Imaging (CRI) by dramatically changing the traditional mode of insurance coverage. This change required new approaches to managing CRI in order to insure long term success and CRI's ability to maintain a viable, high quality medical practice. CRI analyzed data from surveys, financial budgets, film repeat/reject reports, exams performed and management systems from 1993 to 1996.

This data was evaluated to identify problem areas. Total quality management (TQM) was implemented at CRI. The TQM teams made recommendations for changes. After changes were implemented the results of the changes were monitored and evaluated by the TQM teams. Continued use of TQM will help CRI maintain an open and flexible workplace and give the practice the ability to adapt to and excel in the changing medical environment.

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